These Terms must be read in conjunction with our Privacy Policy. We undertake to comply with the terms of our Privacy Policy.
You acknowledge and agree that personal information, health information and sensitive information you submit to us on the Site will be handled by us under the Privacy Policy, applicable laws and the terms set out in this section.
If you buy from us or join our subscription list, we may send you information about our products and services by email. You can withdraw your consent at any time, using the unsubscribe link in every email or by contacting us at [email protected]. We act on an unsubscribe within five working days, usually straight away.
1. We respect your privacy
1.1 Kathy Rimmer and Yin Yang Consultancy (est 2014), Yin Yang Consultancy Pty Ltd (“Yin Yang Consultancy”, “we” or “us”) respects your right to privacy and is committed to safeguarding the privacy of our customers and any visitors to our website and mobile application. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
1.3 Our website and services are directed at adults. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has given us their details, please contact us at [email protected] and we will delete them.
2. Collection of personal information
2.1 Yin Yang Consultancy will, from time to time, receive and store personal information which you enter onto our website, provide to us directly or give to us in other forms.
2.2 You may provide information such as:
your name;
your date of birth;
your professional qualifications;
your contact information including addresses, email addresses, phone numbers, etc;
your demographic information;
when you have made an enquiry with us;
when you have communicated with us;
your bank account and credit card information; and
any other information requested on our website or otherwise required by us or provided by you.
2.3 Some of our services, such as coaching and assessments, may involve sensitive information, including health information. Sensitive information is information or an opinion about matters such as your health, racial or ethnic origin, religious or philosophical beliefs, or sexual orientation. We only collect sensitive information with your consent and when it is needed to provide our services, unless the law permits or requires otherwise.
3. How we collect your personal information
3.1 Yin Yang Consultancy collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
4.1 We may use your personal information to provide the Yin Yang Consultancy service to you and to provide you with information from us and our partners. We may use your personal information to better understand customer needs, improve our website and improve our service. We may use your personal information to respond to queries about our services. We also use your personal information for marketing purposes, to improve our service and to notify you of opportunities that we think you might be interested in.
4.2 Yin Yang Consultancy may contact you by a variety of measures including, but not limited to video conferencing, telephone, email, sms or mail.
5. Disclosure of your personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Yin Yang Consultancy, www.yinyangconsulting.com.au, its customers or third parties.
5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the United States of America.
5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1 Yin Yang Consultancy is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected] and we will take reasonable steps to correct it.
7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
7.3 You may ask us to delete the personal information we hold about you. We will do so unless the law requires or permits us to keep it, such as for tax records.
8. Complaints about privacy
8.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond in writing within 21 days of receiving your complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes to Privacy Policy
9.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website, mobile application or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1 When you visit our website
When you come to our website www.yinyangconsulting.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2 Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
10.3 Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. We do not use cookies to serve advertising, and we do not use advertising pixels on this website.
10.4 Third party sites
Our website and mobile application may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Yin Yang Consultancy is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website or mobile application, to read the privacy statements of each and every website that collects personal identifiable information.
11. If you are in the United Kingdom or European Union
11.1 If you are in the United Kingdom or the European Union, you have rights under the UK GDPR or the EU GDPR. You may ask us to give you a copy of your personal information, correct it, delete it, restrict or object to how we use it, or transfer it to you or another organisation. Where we rely on your consent, you may withdraw it at any time.
11.2 We will respond to your request within one month. To make a request, email [email protected]. You also have the right to complain to your local data protection authority, such as the Information Commissioner’s Office in the United Kingdom.
12. Contact us
12.1 For any question, request or complaint about privacy, contact us by email at [email protected] or by post at PO Box 508, Salamander Bay NSW 2317, Australia.